77pak Privacy Policy

1.1 Who We Are. This Privacy Policy is issued by the 77pak platform, operating the online casino and sports betting service at 77pak.org. References to "77pak", "we", "us", or "our" in this document refer to the operators of the 77pak platform.

1.2 Scope. This Policy applies to all personal data collected from individuals who access, register on, or interact with the 77pak platform — whether via desktop browsers, mobile browsers, or any other interface through which 77pak.org is accessed. It covers data collected during registration, during active use of the platform, during customer support interactions, and through automated technical processes such as cookies.

1.3 Acceptance. By registering a 77pak account, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not create or continue to use a 77pak account.

1.4 Relationship with Terms & Conditions. This Privacy Policy forms part of the broader contractual relationship between 77pak and its players. It should be read alongside the Terms & Conditions and the Responsible Gaming policy.

77pak collects personal data through multiple channels and at various stages of the player relationship. The categories of data we collect are as follows:

77pak does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request.

77pak processes your personal data for the following purposes:

• Account creation and management: To register your 77pak account, verify your identity, and maintain your account in good standing throughout the player relationship.
• Service delivery: To provide access to cricket betting markets, casino games, live dealer tables, and all other platform features that constitute the 77pak service offering.
• Payment processing: To process PKR deposits via JazzCash, Easypaisa, and bank transfers, and to execute withdrawal requests to your registered payment method.
• KYC and regulatory compliance: To fulfil Know Your Customer (KYC) obligations, anti-money laundering (AML) screening requirements, and other applicable compliance mandates.
• Responsible gaming: To administer deposit limits, session time controls, cooling-off periods, and self-exclusion requests. In some cases, we may proactively identify behavioural patterns that suggest problem gambling and reach out to affected players.
• Customer support: To respond to your queries, complaints, and account-related communications via email and live chat.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, multiple account creation, bonus abuse, and other policy violations.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw marketing consent at any time via your account settings or by contacting support.
• Platform improvement: To analyse aggregated and anonymised usage data for the purpose of improving the 77pak platform, identifying technical issues, and enhancing the user experience for Pakistani players.

77pak processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the 77pak Terms & Conditions agreement with you — including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable KYC, AML, and regulatory requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and internal analytics — balanced against and not overriding your fundamental privacy interests.
• Consent: Processing for direct marketing communications, where your prior consent has been obtained. Consent is freely given, specific, and revocable at any time.

5.1 No Sale of Data. 77pak does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Data sharing is limited to what is operationally necessary and legally required.

5.2 Service Providers. 77pak shares personal data with carefully selected third-party service providers who assist in delivering the platform's services. These include:

• Payment processors — JazzCash, Easypaisa, and banking partners — solely for the purpose of executing your transactions.
• Identity verification and KYC service providers, for the purpose of completing mandatory compliance checks.
• Casino game studios (such as licensed slot and live dealer providers) — limited technical session data only, for the purpose of rendering games.
• Cloud hosting and infrastructure providers, who store platform data in secure server environments under strict data processing agreements.
• Customer support software providers, for the purpose of managing support communications.

All third-party processors are bound by contractual data processing agreements that prohibit use of your data beyond the specified purpose.

5.3 Legal Disclosures. 77pak may disclose personal data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required to do so by applicable law, court order, or regulatory mandate. We will notify affected players of such disclosures where legally permissible.

6.1 What We Use. 77pak uses cookies and similar tracking technologies on its platform. These include essential session cookies necessary for the platform to function, analytical cookies that help us understand how players navigate the site, and marketing attribution cookies that track the source of registrations where applicable.

6.2 Essential Cookies. Session management cookies are strictly necessary for the 77pak platform to operate. They maintain your logged-in state, preserve game session continuity, and secure the transaction flow. These cookies cannot be disabled without impairing platform functionality.

6.3 Analytical Cookies. 77pak uses analytical tools to collect aggregated, anonymised data about page visits, session durations, device types, and feature usage. This data helps us improve the platform experience, particularly for mobile users on Pakistani network conditions.

6.4 Managing Cookies. You may control cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging in or using core platform functions. Non-essential cookies can be blocked without affecting core functionality.

77pak retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention obligations:

• Account and transaction records: Retained for a minimum of five (5) years following account closure, in accordance with applicable AML and financial record-keeping requirements.
• KYC documentation: Retained for a minimum of five (5) years from the date of the player's most recent transaction, in accordance with applicable compliance obligations.
• Support communications: Retained for a minimum of two (2) years from the date of the communication, to allow for dispute resolution.
• Marketing data: Retained until you withdraw consent or for a maximum of three (3) years of inactivity, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

77pak implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and 77pak servers.
• Encryption of sensitive stored data, including financial records and identity documents.
• Role-based access controls restricting internal access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security assessments and penetration testing of the platform infrastructure.
• Incident response procedures for the detection, containment, and notification of any data security breach.

Subject to applicable law and 77pak's compliance obligations, you have the following rights in respect of your personal data:

• Right of Access: You may request a copy of the personal data that 77pak holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held in your 77pak account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 77pak's legal retention obligations.
• Right to Restriction: You may request that 77pak restrict processing of your personal data in certain circumstances, such as where you contest the accuracy of the data held.
• Right to Data Portability: You may request that 77pak provide your personal data in a structured, machine-readable format where technically feasible.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You may object to processing of your personal data where such processing is based on legitimate interests, subject to 77pak's ability to demonstrate overriding grounds.

To exercise any of the above rights, please contact 77pak by email at [email protected] with the subject line "Data Rights Request". We will respond within thirty (30) days.

The 77pak platform is strictly for adults aged 18 and over. 77pak does not knowingly collect or process personal data from persons under the age of 18. If we become aware that personal data has been collected from a person under 18, that data will be immediately deleted and the associated account permanently closed.

Parents and guardians who believe their child may have registered on 77pak should contact us immediately at [email protected]. We will treat such reports with urgency and take immediate remedial action.

77pak's platform infrastructure and certain third-party service providers may operate data servers in jurisdictions outside of Pakistan. Where personal data is transferred internationally, 77pak ensures that appropriate safeguards are in place to protect that data to a standard equivalent to that described in this Privacy Policy. This may include contractual clauses, privacy frameworks, or other recognised transfer mechanisms as applicable.

By registering a 77pak account, you acknowledge and consent to the potential transfer of your personal data to international servers as described above.

77pak reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email notification or a prominent notice on the platform prior to the change taking effect. The "Last updated" date at the top of this document will be revised accordingly. Continued use of the 77pak platform after the effective date of any changes constitutes acceptance of the revised Privacy Policy.

We encourage players to review this Policy periodically to stay informed about how 77pak protects their personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 77pak, please contact us through the following channels:

• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request" as appropriate.
• Live Chat: Available 24/7 from within your logged-in 77pak account.

We aim to acknowledge all privacy-related correspondence within 48 hours and to provide a substantive response within thirty (30) calendar days.